FAQs

Q: If I am not satisfied with the product, can I return it?

A: Yes, you can request a return within 30 days of delivery. Please note that unauthorized returns will not be accepted, and customers must use a trackable shipping method to return the item.

Q: Do you offer warranty services?

A: Yes, we provide an 180-day warranty for all products. Issues caused by material or workmanship defects are covered within 180 days from the date of purchase.

Q: How long does order processing and delivery take?

A: Order processing typically takes 2 to 3 business days. After dispatch, delivery usually takes 4 to 7 business days (excluding processing time).

Q: Will I have to pay additional customs duties or taxes?

A: The prices and shipping costs displayed at checkout do not include any additional import duties, taxes, or fees that may be required by your country or region. These charges are the responsibility of the recipient and are determined by your local customs office.

Q: How long does the refund process take?

A: Please allow 5 to 10 business days for refunds to be processed and reflected on your statement. Refunds will be issued to the original payment method used for the purchase.